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ICP Smart Service | ICA Smart Service 2024

The ICP Smart Services allow you to register your arrival and departure information while applying for your Emirates ID, Residential Visa, and Visa validity in Dubai online. Within the UAE, the ICP Smart Services (The Federal Authority for Identity, Citizenship, Customs & Port Security) is responsible for identity management, citizenship, immigration, and customs control.

ICP Smart Services can help make your transition to Dubai smooth and successful, whether you’re starting a new business or relocating.

What Is ICP Smart Services?

ICP Smart Services (formerly known as ICA Smart Services) facilitates the entry and exit of UAE businesspeople, residents, and visitors. While traveling through the UAE, ICP Smart Services can arrange everything you need for your Emirates ID, passport, citizenship, visa issuance, validity, and travel insurance.

ICP Smart Services allows users to check visa validity and passport information directly from their computer or smartphone. The online service streamlines the visa application process, resulting in a quicker and more efficient process.

Access to the system is possible through various modes – in person, online, or through a dedicated mobile application. This application centralizes all necessary information, simplifying immigration and travel documentation management. ICP offices in Dubai offer a wide range of convenient services that residents can fully utilize by visiting their nearest location for initial registration.

Become a member of ICP social media platforms to stay on top of the latest information.

ICP Smart Services Fine Check

How to Use This Tool

This tool using process is straightforward. Simple Follow these steps

  • Step 1: Enter Your “Visa File Number” in the provided box
  • Step 2: Click on the “Search” button.
  • Step 3: Move to the “Official Website“.
  • Step 4: Enter your “Provided Detail“. 
  • Step 5: Then, Again click on the “Search” button
  • Step 6: Finally you will see your “ICP Smart Service Fine“.

ICP Smart Services New Updates

As part of its smart services system, the ICP has introduced a new package of updates designed to improve the services provided to citizens, residents, and visitors. Among these services are:

  • Introduction of a one-time 30-day visa extension service for 90-day visit visas.
  • A revised policy restricts renewal applications if residence validity is more than 6 months.
  • Removing GCC nationals without Emirates IDs from visa registration and amending their visa information.
  • Extending the visit visa of a relative or friend on a single trip or multiple trips for 30, 60 and 90 days. In addition, extending visa pre-entry validity.
  • Printing visa and residence details in visa holders’ accounts.
  • Addition of the reference number for identity requests, or PRAN NUMBER, to the financial receipt
  • Stopping all features and verification mechanisms related to delegates’ services, facilities’ funds, and all the services related to these services.
  • Updated cost of visa and Emirates ID added to the system (AED 100)
  • The smart system is also available to those with residence visas that have been abroad for more than 6 months. The service is called ‘Issue a permit for staying outside UAE for over 6 months’ and can be found under ‘Smart Services’.
  • Service for issuing visas for a family group visiting the UAE for tourism, treatment and accompanying a patient. This is whether for a single trip or multiple trips for a period of 60 and 180 days.

For people of determination:

  • People of determination (UAE citizens) are exempt from the fingerprint requirement when applying for passport issuance, renewal, and replacement.
  • Providing an exception service to Emirates ID procedures, fingerprints and ICAO, in individual accounts in
  • Stop collecting costs from determined people.
  • Exemption from the financial guarantee for the services of opening a sponsorship file and providing a fee recovery service in this category.
  • Amending the data on twin residency with the classification of occupations related to some types of residency.

Services are made available in individuals and establishments’ accounts in a way that facilitates and increases the chances of obtaining them.

Benefits of ICP Smart Service

ICA Smart Service provides online services and customized support to people regarding visas, entry permits, residency, and the immigration process in the UAE. Multiple benefits are offered by it to its users.

Efficiency: The service offers speedy and accurate processing of applications and entry details.
User-Friendly Interface: Even first-time users can easily navigate the platform thanks to its easy-to-use interface.
Accessibility: The service is available 24/7, so applicants can submit requests when it is convenient for them.
Reduced Processing Time: Using ICA Smart Service significantly reduces processing time.
Cost-Efficiency: Through online applications, applicants can save money by avoiding in-person appointments and paperwork.

ICP Smart Services Fine Check on the Official Website

  • Select the “File Number” module.

  • Enter the “Required Detail”, and “Date of Birth.”


  • Select your “Current Nationality.”

  • Fill out the “Captcha.”

  • Click on “Search” button to view your fine.

ICP Smart Services File Validity

Step 1: Visit the “Official Website.”

Step 2: Click on the “File Validity” tab.

Step 3: Select the

Step 4: Enter the “Emirate Unified Number,” “Nationality” and “Date of Birth.”\

Step 5: Click on the “Submit” button.

ICP Smart Services Refund

  • Register and create an account with the “UAE Pass” and log in to the “ICP Smart service.”
  • Scroll down and click on  “Refund” for the application fee refund.

  • Enter your “Refund Information“.

  • Enter your “personal Information”.

Note: If deposit fees are refunded

  1. An amount of AED 25 will be deducted as a deposit refund fee.
  2. Deposit refund fees of AED 20 will be charged only for checks
  • Verify “I’m Not a Robot” and click on “Next” button.

  • Attach “Documents”. 
  • Review the “Application” and pay fee.
  • Checking and receiving requests from authority employees
  • Get a refund of your amount.

ICP Smart Services Change Mobile Number

  1. To change your ICP mobile number, click on other services – personal information – update personal information – update.
  2. Fill out the form. Website of ICP
  3. Update your mobile number and address information.

ICP Smart Services Emirates ID Tracking

  • Click on the service tab and select the priority services.

  • Please enter your “Application Number (PRAN)” or your “Emirates ID Number” and Click on “Arrow” button.

ICP Smart Services Visa Application

Follow these steps to track the status of your UAE visa application:

  • visit the ICP Smart Services website.
  • Enter the “Request Number.”
  • Verify your “Human Identity.”
  • click on “Search”, and you can track your visa.

ICA Smart Services UAE Entry

  1. Visit the official website.
  2. Login to ICP Smart Service.
  3. Fill out the Form.
  4. Please attach documents.
  5. Pay your UAE Entry Fees.
  6. Submit your Application.

ICP Smart Service – Access Various Services in UAE

Digital and online systems are replacing paperwork and offices in the world of technology. You can solve your problem anywhere in the world with just a click. ICP Smart Service is a government initiative that facilitates travel within and outside the UAE. Residents and visitors can easily access a variety of government services with these services. Services may include:

  • Visa permit,
  • Renew the entry permit.
  • Check the status of your visa application,
  • Renew Emirate ID,
  • Golden Visa,
  • Residency status,
  • Passport Renewal,
  • Issue a Family Book,
  • Immigration laws and regulation


ICP UAE (Federal Authority for Identity, Citizenship, Customs, and Port Security) is a government initiative that facilitates Emirate IDs and other services. Renewal of ID cards and custom port security is assisted by it. Most of its work involves immigration and visa services.

Application information has the following portion

  • Please select your Current Nationality.
  • Enter your Name in (English).
  • Enter your Name in Arabic.
  • Please select your Gender.
  • Enter your Date of Birth.
  • Enter your Place of Birth.
  • Email: A QR code will be sent to your e-mail to ensure that the e-mail entered is correct.
  • Enter your valid Mobile Number.

Passport Information

The following information is included in a passport:

  • Please select “Passport Type.”
  • Enter your “Passport Number.”
  • Enter your “Passport Issue Date.”
  • Enter your “Passport Expiry Date.”


Arrival Information

  • Enter the “Expected Arrival Date.”
  • Enter the “Arrival Port.”
  • Enter the “Departure Country.”

Address Inside UAE

You may find the following in this portion:

  • Please select Emirate.
  • enter the Detailed Address


Vaccine Information

Before you attach your supporting document, you must fill in your vaccine information:

  • Please select “Vaccine Country.”
  • Please select “Vaccination Type.”
  • Enter the “First Vaccination Dose Date.”
  • Enter the “Second Vaccination Dose Date.”
  • Enter the “Third Vaccination Dose Date.”

Attachment Documents Information

  • Passport Image
  • Personal Image
  • PCR Test Result
  • COVID-19 Vaccination Card

Passports and personal images are mandatory to upload, while others are optional.attach file

ICA Smart Services Check and Enquiry Services

Follow these steps to check your UAE overstay fine:

  • visit the ICP website
  • Select ‘Public Services’
  • Please fill out all the required fields
  • click on ‘Search’ after checking the captcha

ICA Smart Services’ Personal Details Change

ICA Emirates ID/ Emirates ID details change & update

It has been clarified that residents and citizens of the UAE will have to report any changes or updates to their Emirates ID cards to the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) within 30 days of the change.

Nationals and expatriates are eligible for Emirates ID cards.

ICP website and its smart application (iOS, Android) offer UAE residents and citizens the ability to update or change any details for an existing and valid Emirates ID card without submitting any documents.

Emirates ID data must be updated in the event of a marriage or any change in the wife’s last name (adopting a maiden name) for some nationalities, according to the ICP. If, however, there is no change, the population registry and ID card data must be updated.

ICP charges AED 100 (USD 27,23) for updating or changing the details of an existing Emirates ID card.

ICA Smart Services QR code

Your QR code will be emailed to your provided email address after ICA Smart Services successfully registers your vaccine certificate. Please ensure that your email address is valid and accurate.

What Functions Does ICP Smart Services Provide?

Several functions are available for travelers and business owners on the ICP smart services website:

  • You can check the status of your applications from any web-enabled device, such as a mobile phone, tablet or laptop, by entering your Smart Number.
  • Online changes can be made to your application.
  • You can reschedule your appointment online if you cancel your residence entry appointment.
  • The process of obtaining a new passport, renewing a passport, and replacing a lost or damaged passport.
  • You can apply for new residency visas, renew them, and change the status of your visa.
  • The application and renewal of business licenses, as well as updating business information, are required.
  • Employers can manage visa applications, renewals, and status changes for their employees.
  • Visitors to the UAE can apply for, renew, and modify their entry permits.
  • Online tourist and business visa services are available.
  • Fines and fees related to various government services can be viewed here.
  • File an appeal online.
  • Request a refund online.

Who Has To Register for ICP Smart Services?

There are several scenarios in which you will need to register with the UAE ICP Smart Services:

  1. As a New Resident: If you are moving to the UAE and need an identity card or residency visa.
  2. For Visa Renewal or Changes: Residents who wish to renew their visa, change their visa status, or update their personal information.
  3. For Passport Services: Citizens of the UAE need passport services, such as renewals or new passport applications.
  4. Businesses and Employers: These are businesses and employers who need to manage employee visas or customs-related services.
  5. As a Visitor: If you need an entry permit or an extension of your visa while visiting the UAE.
  6. GCC Nationals: Gulf Cooperation Council citizens in the UAE who require services applicable to their country.

The ICP Smart Services provide easy access to and management of these essential services online.

Residents of the UAE and tourists traveling to the UAE are not required to register on the Federal Authority for Identity and Citizenship, Customs and Ports Security (ICP) portal before traveling.

ICP Smart Service Registration Process

ICP smart services can be registered on their website, which makes it easy for anyone to sign up.

  1. Visit the Official ICP Website: Visit the official website of the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP).
  2. Create an Account: You can create a new account by clicking the Create an Account button. You will need to provide basic personal information, such as your name, email address, and phone number.
  3. Verification: In most cases, you will need to verify your account once you enter your details. The verification process usually involves a link sent to your email or a code sent to your phone.
  4. Log In: Enter your new credentials after your account has been verified.
  5. Enter Required Information: Please fill in any additional information needed for the services you need. These details could include your Emirates ID, passport, and other relevant personal, work, or residency information. Visit this page for more information on UAE residence visas and Emirates IDs.
  6. Complete the Registration: You will need to follow the prompts to complete your registration. Terms and conditions may need to be agreed to or additional verification steps may need to be completed.
  7. Access Services: The ICP offers various services, such as applying for or renewing residency visas, checking the status of applications, and more.

At the Smart Services counter at the airport, you can register by entering your Smart Number and nationality.

The following phone number is also available for registration: 800 9090.

There is also a mobile application you can use. The mobile application can be downloaded from the website so you can register whenever you want.

ICP Smart Services

Citizens, residents, and visitors can use ICP Smart Services to obtain visas, passports, Emirates ID, residency, and essentially any other service concerning identity and citizenship. They can access various services from this portal, including visa inquiries, permit inquiries, payment of fees and fines, and personal information updates.

According to each category, the system provides the following services:

  1. Citizens: Citizens can apply for passport services, family book services, Emirates ID services, and sponsored services.
  2. UAE Residents: Individual residents can apply for services of the Federal Authority for Identity and Citizenship, such as visa, residency and Emirates ID services. This is for themselves and their sponsors.
  3. GCC Citizens: GCC citizens can apply for services related to their sponsor in addition to Emirates ID services.
  4. GCC Residents: Residents of the GCC can apply for entry visas to the country and administer them after they are issued.
  5. Visitors: A visitor can apply for a visa by category and manage their visa after it has been issued.

ICP Validation Gateway Online

A Validation Gateway (VG) has been established by ICA to simplify the use of the Emirates ID card and its certificates. Through VG, governments, organizations, and individuals can use the Emirates card online.

In addition to providing digital functions related to the Emirates ID card, the VG is an online service. Once approved by ICA, users and organizations can use functionalities for online services where Emirates ID cards are used for authentication and signing without any programming skills or cryptographic expertise. As a unified ID, the Emirates ID enhances and secures online services both physically and digitally.

This not only streamlines processes by eliminating the need for paper copies and makes information more accessible and secure, but it also boosts security and accuracy. In the future, the Emirates ID card will be the only source of trusted data for users.

Government agencies and corporate organizations can now offer more online services using the Emirates ID card and Validation Gateway. It improves their own processes as well as customer and citizen services.

Visa Service of ICA Smart Service

Visa permits are a key feature of the ICA Smart Service. GDRFA is also used by the ICA for visa applications and entry permits. From anywhere in the world, you can renew your UAE visa and edit your entry venue and departure date. ICA e-smart services serve as a guide in this scenario, simplifying and speeding up the visa application process for travelers. With ICA’s user-friendly interface, the application process is simplified. The step-by-step guide ensures a seamless application process for travelers

Family Visa Services

ICA extends its services to families as well. As a result of the issuance of visas for family members, friends can embark on memorable journeys together. In addition to renewing your family book, you can also extend your visa through ICA.

Residence permit for virtual workers

UAE becomes a hub for business and trade. UAE is a dream job for everyone. Virtual work residency permits are available through the ICA Service, which is provided by the UAE government. Upon issuance, the applicant can use this permit for a period of one year. Then you must renew your resident permit.

Residence Visa

You can work and stay in the UAE with this visa. A residence permit is required before a residence visa can be issued. There are three to ten-year residence visas, followed by sponsorship. You are able to work legally in the UAE with this permit. There are six types of residence visas: business, golden, property owner, retirement, remote work, and student.

Golden Visa

You may be eligible for this long-term residency visa if you plan to work, study, and live in the UAE for up to 10 years. The visa aims to attract foreign investment and expertise to the UAE.

Golden Visa holders can access top-tier education and healthcare, and they can sponsor family members for residence visas. You must be a talented individual, a researcher, an outstanding student, a doctor, a specialist, an innovator, an athlete, an entrepreneur, an investor in the economic and real estate sectors, or an emerging company to qualify for this visa.

They have a questionnaire on their website for you to fill out to determine your eligibility. If you would like to read our full article on The Golden Visa, you can click on this link.

Other Visas

Entrepreneurs and businesspeople can apply for many types of visas. Visit the ICP smart services website for a full list of options.

How to Renew Visa Through ICA Smart Services

As your visa expires, ICA has an online e-service that will improve your experience and save you time. To renew your visa, all you need is your passport, the old visa, and your residency card. A new generation of visa applications is being revolutionized by ICA’s e-smart services. As we navigate global travel, ICA stands out for its simplicity and effectiveness. Take advantage of the many possibilities that these services offer for a memorable trip.

The ICA has provided these guidelines for renewing your residence permit:

  • Log in to smart services if you’ve already registered or register through UAE PASS.
  • Renewal of Residence Permits is available
  • The application process must be completed by submitting the required information
  • Update the data
  • Fees must be paid

ICA Smart Service App

It has launched a smart app so that UAE residents and visitors can easily enter their details from home with ease on their mobile devices. This app is easy to use and has a comprehensive help desk to assist users. UAE residents, tourists, and locals can use this application to access ICA identity, citizenship, customs, and port security services, such as visas, residency, fine payments, family book printing, passport renewal, and more.

How Much Is The Registration Fee?

A Golden Visa registration fee ranges from 2800 AED to 4800 AED.

Registration for this service costs AED150, which is processed after you arrive in Abu Dhabi or Dubai. The payment can be made online or at the ICP office.

How To Track Your Application

Here are some ways to track your application progress:

Use Your Online Account

The process of tracking your application can be done by logging into your online user account. It allows you to track five visa applications at a time. You should receive an email with your tracking number once you arrive in the UAE. Your ICP registration number and a link to your online tracking account will be included in the email. Keep in mind that the email will arrive sometime after you arrive in the United Arab Emirates.

Contact the ICP Call Center

Another easy way to track your application is to call the ICP. We are available 24 hours a day to assist you. There is a phone number of 600522222. 

Use Your Mobile Application

The best way to check the progress of your application is to log into your mobile app. With the mobile app, you can access your account at any time, anywhere. You can find out more about the ICP mobile application by clicking here.

How to Use ICP Smart Services

You can schedule appointments with immigration and labor authorities once you receive your tracking number. The office allows you to schedule appointments directly by selecting the time and date.

At the Dubai Land Department, you can also schedule an appointment to meet with an officer. The officer will give you a confirmation of your appointment, which you can use to change your visa and residence entry process. You can also use this confirmation printout when applying for a UAE residency permit.

The Dubai Land Department will issue you a receipt for the payment and the service fee. If you don’t meet the Visa or residence entry deadlines, you might be charged an additional fee. There may also be a chance of you being deported if you try to enter the UAE.

The call center can also give you any relevant updates about your application, in addition to tracking it online.

ICP Smart Services Locations

For your needs, you can visit one of the following ICP Smart Services offices:

Location Address Service Number Working Hours
Dubai Federal Authority for Identity And Citizenship +971 2-495-5555 N/A
Service Address: Khalifa City, P.O. Box: 47999, UAE
Rashidiya Customer Happiness Center Address: Dubai – Al Rashidiya District – behind the Rashidiya Council – opposite, Mohammed, Noor Boys School, Dubai 600522222 07:00 – 17:00 (Sunday – Thursday)
Ras Al Khaimah Customer Happiness Center Service Address: Ras Al Khaimah – Al Dhait area – behind the Traffic and Licensing Department Ras Al Khaimah 60052222 07:00 – 20:00 (Sunday – Thursday)
Muhaisnah Customer Happiness Center Service Address: Al Muhaisnah 2 area, next to the Medical Fitness Center, next to Al Qusais Cemetery, Dubai 600522222 Women: 7:00 – 20:30 & Men: 7:00 – 4 am
Abu Dhabi Sweihan Office 60052222 07:30 – 14:30
Service Address: Abu Dhabi – Sweihan- Sweihan Municipality Building, Abu Dhabi
Mussafah Customer Happiness Center Service Address: Abu Dhabi – Mussafah Industrial Area – behind the Preventive Medicine Center, Abu Dhabi 60052222 07:00 – 14:00 (Sunday – Thursday)
Madinat Zayed Customer Happiness Center Service Address: Western Region – Bank Al Etihad, 2nd floor, Madinat Zayed, Abu Dhabi 60052222 07:30 – 14:30 (Sunday – Thursday)
Liwa Customer Happiness Office Service Address: Western Region – Integrated Services Center (TAMM) Liwa Branch, Abu Dhabi 600522222 07:30 – 14:30
Shahama Customer Happiness Office Service Address: Abu Dhabi – Shahama – Medical Fitness Examination Center building in the city of Shahama, Abu Dhabi 60052222 07:30 – 14:30
Sharjah ICA Sharjah +971 6 536 9911 N/A
Service Address: Sajaa Indistrial Area – Sharjah – United Arab Emirates
Sharjah Customer Happiness Center Service Address: Sharjah – Al Rahmaniyah District – Bridge 6 – next to the Human Resources Department, Sharjah 600522222 07:300 – 17:00 (Sunday – Thursday)

Contact Detail

  1.  Toll-free number: 600522222.
  2. Email: [email protected].
  3. Website:



FAQs About ICP Smart Service

Q 1: What is ICP smart service?

Ans: To register and begin using the smart services system, establishments must have an effective commercial license from the Federal Authority for Identity and Citizenship.

Q 2: What is UAE ICP app?

Ans: Using this application, citizens, residents, and visitors of the United Arab Emirates can access visas, residencies, fines payment, printing a family book, renewing a passport, and many other services provided by the Federal Authority for Identity, Citizenship, Customs & Port Security.

Q 3: What is the full form of ICP in UAE?

Ans: Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) was established on Sha’ban 15, 1425H corresponding to September 29, 2004 under the name “Emirates Identity Authority”.

Q 4: What does ICP smart services stand for?

Ans: You are leaving and entering a website that is not under the control of Federal Authority For Identity, Citizenship, Customs & Port Security. It may have different content and privacy policies.

Q 5: Why is ICP needed?

Ans: You can attract more valuable customers to your business by understanding your Ideal Customer Persona (ICP).


The ICP Smart Services revolutionize travel and immigration processes in the UAE, offering seamless experiences for residents, visitors, and businesses. With efficient online platforms, users can easily manage visas, residency permits, and other essential documents. Conveniently located service centers across Dubai, Abu Dhabi, and Sharjah provide further assistance, ensuring a smooth transition for all.