How to Update Your Mobile Number Registered with Emirates ID? In the UAE, the Emirates ID serves as an essential document for residents, not just for identification but also for accessing numerous government services. One of the most commonly required services is the verification of your identity through the use of a one-time password (OTP) sent to the mobile number registered with your Emirates ID.
However, if you change your mobile number, it becomes crucial to update it in the Emirates ID records to ensure uninterrupted access to these services. Below, we provide a step-by-step guide on how to change the mobile number associated with your Emirates ID, including the online process through the ICP website.
Why You Need to Update Your Mobile Number Linked with Emirates ID
Changing the mobile number linked to your Emirates ID is important for maintaining access to various services, especially those involving online verification. Many government services, such as applying for visas, renewing documents, and accessing smart services, require a mobile number registered with your Emirates ID. Therefore, ensuring that your current contact number is correctly registered is crucial for smooth communication and service delivery.
How to Update Mobile Number on Emirates ID: Step-by-Step Process
Option 1: For Emirates ID Holders Without an Existing Online ICP Account
If you don’t have an existing account on the Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP) website, follow the steps below:
Step 1: Enter Your Request Details
- Visit the ICP website at smartservices.icp.gov.ae.
- Select your nationality from the dropdown menu.
- Choose ‘Residency’ as the file type.
- Select Inquiry by File Number or Inquiry by Identity Number:
- File Number: This is the number printed on your residence visa, found in your passport. Fill out the relevant sections including the department code, year, category, and sequence.
- Identity Number: This is the Emirates ID number printed on the front of your card.
Step 2: Fill in Your Personal Information
- Passport Number: Enter the number from your passport.
- Full Name (English and Arabic): Provide your name exactly as it appears on your Emirates ID.
- Date of Birth: Select your exact date of birth from the calendar.
- Last Entry Date: Enter the date of your last entry into the UAE, as seen in your passport.
- Email Address: Provide a valid email address for communication.
- Current Mobile Number: The system will display your registered mobile number. Confirm it.
- New Mobile Number: Enter your updated mobile number.
- Receive OTP: A one-time password (OTP) will be sent to your new mobile number. Enter this OTP into the system.
Step 3: Review Your Application
Once the system shows you the updated details, verify that they are correct. If you need to make any changes, you can go back and modify your details. Once confirmed, proceed to the next step.
Step 4: Make the Payment
The final step involves making an online payment for the service. You will be redirected to the payment portal where you can pay using a credit or debit card.
Once payment is successfully made, you will receive a notification that your details have been updated.
Option 2: For Emirates ID Holders with an Existing ICP Online Account
For Emirates ID holders who already have an online ICP account, follow these simplified steps:
Step 1: Log into Your ICP Account
- Visit smartservices.icp.gov.ae.
- Login with your UAE Pass or your existing ICP credentials.
- Select the Department that issued your residence visa. This will typically be the General Directorate of Residency and Foreigners Affairs (GDRFA) of the emirate that issued your visa.
Step 2: Update Mobile Number
- Navigate to the ‘Other Services’ section.
- Select ‘Personal Information Update’ and choose the ‘Update Mobile Number’ option.
- Check the box for ‘Edit Mobile Number’.
- Enter your new mobile number and click ‘Send One Time Password (OTP)’.
- Enter the OTP you receive via SMS and click ‘Check OTP’.
Step 3: Review and Confirm
- The system will display a summary of the changes, including your old and new mobile numbers.
- Click ‘Next’ to proceed.
Step 4: Payment
- Complete the payment for the service using your credit or debit card.
After the payment is processed, you will be redirected back to the ICP website, and a confirmation message will inform you that your details have been updated successfully.
Service Cost Breakdown
The cost of updating the mobile number associated with your Emirates ID includes the following:
| Service | Cost (AED) |
|---|---|
| E-services Fees | 29.40 |
| ICP Fees | 122 |
| Total (Including VAT) | 151.40 |
Once the mobile number is updated, you can continue using the full range of UAE government services that rely on your Emirates ID, such as e-visa applications, smart services, and other essential services.
Common Issues and Solutions
- OTP Not Received: If you do not receive the OTP on your new mobile number, ensure that your number is correctly entered and that you have network connectivity.
- Payment Not Processed: If you encounter issues with the payment portal, verify your card details or try using an alternate payment method.
Contact Information for Assistance
If you need further assistance, the ICP provides 24/7 support through its hotline:
600 522222. You can call this number for help with any part of the process, including troubleshooting or questions regarding the status of your update.
Conclusion
Updating your mobile number linked with your Emirates ID is a straightforward process that can be completed online through the ICP website. Whether you are a first-time user or an existing account holder, following the steps above ensures that you can continue accessing all essential UAE government services without any issues. The process is simple, secure, and efficient, with clear instructions provided at every step.
