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How to Apply for an Investigation of a Lost Resident Passport Within the UAE

How to Apply for an Investigation of a Lost Resident Passport Within the UAE. Losing a passport can be a distressing experience, especially when it happens within the United Arab Emirates (UAE). Fortunately, UAE residents have a streamlined process to report a lost passport, ensuring that it’s replaced with minimal delay. This guide provides detailed information on each step to apply for an investigation of a lost passport for residents, covering submission requirements, fees, refund policies, and service channels.

How to Apply for an Investigation of a Lost Resident Passport Within the UAE

To apply for a lost resident passport investigation within the UAE, residents must complete five essential steps. Following each step carefully can prevent delays and ensure a smooth application process.

Step 1: Fill Out Information

Begin by accessing the online application form for lost passport investigation through ICP Smart Services portal or mobile app. Enter all required personal information accurately, including passport details, residency information, and contact information. Inaccurate or incomplete data could lead to delays or rejections in your application process.

Step 2: Attach Required Documents

Upload the required documents as per the application guidelines. Document requirements may vary depending on the details provided in the application, so ensure you check any specific requirements. Commonly required documents include:

A copy of the lost passport (if available)
Emirates ID
Recent passport-sized photograph
Any other residency documents, if specified

Step 3: Pay the Required Fees

Application fees apply to the process and can vary depending on the applicant’s situation. After completing the application, proceed with the online payment. You may also need to pay fees related to health insurance or other financial deposits, as required by the regulations.

Step 4: Review Service Rate and Expected Processing Time

Ensure you review the expected service rate and processing time. Generally, applications submitted via ICP Smart Services and the UAEICP Mobile App are processed within two working days, providing efficient turnaround times for residents.

Step 5: Receive Service by Email

Once your application has been processed, you will receive the service confirmation and necessary documentation by email. Be sure to monitor your email inbox for updates and check any additional requirements or instructions.

General Information on Reporting a Lost Resident Passport in UAE

This service is exclusively for residents of the UAE who have lost their passports within the country. The process allows residents to report the loss, ensuring authorities are informed and can issue a new passport or provide the necessary documentation.

Terms & Conditions for Lost Passport Reporting in UAE

Application Rejection

The following conditions could lead to an automatic rejection of your application:

If required data is incomplete or not updated within 30 days from the submission date.
If your application is returned three times due to missing information or incomplete documents.

If your application is rejected, you will typically be notified of the reason. However, the authority reserves the right not to disclose a reason in certain cases.

Refund Policy for Lost Passport Application Fees

Refunds are only applicable if an application is rejected. The refund will cover issuance fees, health insurance fees, and any financial deposits, and will follow these procedures:

Credit Card Refunds: Refunds for fees paid via credit card will be processed back to the same card within a maximum of six months from the date of application submission.
Cheque or Bank Transfer Refunds: If six months have passed since the application date, refunds will be processed via cheque or bank transfer (to UAE-based banks only). These funds will be accessible for up to five years from the application date.

Refunds of Financial Deposits

Financial deposits made during the visa or residence permit issuance are refundable when:

The issued visa or permit is canceled or expired.
The applicant qualifies for an exemption based on UAE regulations.

These refunds are subject to compliance with UAE entry and residence regulations.

Note: Terms and conditions may change without prior notice, so applicants should check for updates.

Available Service Channels for Lost Passport Reporting in UAE

Residents can choose among various service channels, each with its service completion time and availability. Below is an overview of each service channel:

Service Channel	Service Completion Time After Submission	Availability
ICP Smart Services	Two working days	24/7
UAEICP Mobile Application	Two working days	24/7

In exceptional cases, such as urgent passport replacements, applicants can visit a Customer Happiness Center or an accredited Typing Center. Here’s how these channels work:

Customer Happiness Centers

Visit the nearest Customer Happiness Center during their working hours.
Obtain a ticket through the queue system.
Submit the application and all required documents to the customer service representative.
Complete payment for any service fees, if applicable.

Average Waiting Time: 10 minutes
Service Completion Time: One working day

Typing Centers

Typing centers across the UAE are accredited by the ICP and offer convenient in-person application submission:

Visit the nearest typing center and submit the completed application along with all required documents.
Pay any applicable service fees.

Working Hours

While the Federal Authority for Identity, Citizenship, Customs and Port Security offers support through their online services 24/7, Customer Happiness Centers follow the announced working hours, providing in-person services only during specified times.

Accessing the Service via ICP Smart Services or UAEICP Mobile App

Accessing the application is straightforward through ICP Smart Services and the UAEICP Mobile Application. Simply log in using your UAE pass, username, or by scanning a QR code. Then, search for the “lost resident passport” service, complete the application form, and proceed with any necessary payments.

Required Documents

Document requirements may differ depending on the details entered in the application. Ensure you gather all necessary documents beforehand to avoid application delays. Below is a list of commonly required documents:

Emirates ID
Copy of Lost Passport (if available)
Passport-sized Photograph

Completing the application accurately with the correct documents can prevent multiple rejections and ensure a quicker turnaround time.

Conclusion

Reporting a lost resident passport in the UAE requires attention to detail and adherence to specific terms and conditions. Ensure all required information is provided, document uploads are complete, and necessary fees are paid. For faster processing, use the UAEICP mobile app or ICP Smart Services online. With this guide, UAE residents can navigate the lost passport reporting process smoothly and ensure they receive prompt assistance in securing a replacement.