Customer Voice Gateway UAE – Customer Voice Gateway ICP. The Federal Authority for Identity and Citizenship (ICP) in the UAE is dedicated to providing top-notch support to citizens, residents, and tourists. One of the key initiatives under the ICP Smart Services program is the Customer Voice Gateway, a comprehensive platform designed to streamline the complaint submission process, ensuring a seamless experience for all users.
Customer Voice Gateway ICP
The Customer Voice Gateway is a user-friendly service that allows customers to lodge complaints and track their progress across various ICP services, whether traditional or digital. The platform is available in both English and Arabic, catering to a wide audience and making it easy for anyone to submit new application tickets, monitor their status, and receive assistance from the Federal Authority for Identity, Citizenship, Customs & Port Security.
Services Offered by the Customer Voice Gateway
The Customer Voice Gateway provides a range of services, including:
- Absconding report withdrawal
- Residency visa renewal or issuance
- Humanitarian cases
- Refund requests
- Changing status for residency permits
- Leave permit issuance
- Emirates ID information update
- Emirates ID issuance and renewal
- Visa extension
- Fines management
- Golden Visa application
- Lost or damaged residence permit
- Lost or damaged entry permit
- Establishment card issuance and renewal
- Reporting and removing absconding (escape)
- Opening a sponsorship file
These services are designed to address various customer needs, making it a one-stop platform for handling ICP-related issues efficiently.
How to Submit a Complaint via the Customer Voice Gateway
Submitting a complaint through the Customer Voice Gateway is straightforward. Follow these steps to lodge your complaint:
- Visit the Official Customer Voice Gateway Website: Navigate to the ICP official Customer Voice Gateway page.
- Log in to the System: Use your credentials to access the portal.
- Create a New Ticket: On the main homepage, click the ‘Create New Ticket’ button.
- Fill in Your Details: Provide basic information such as your personal details and the nature of your complaint or application.
- Attach Supporting Documents: If necessary, attach any relevant documents to assist in the analysis and resolution of your complaint.
- Submit the Ticket: Once all the details are filled in, submit your ticket for processing.
Tracking Your Complaint
After submitting your complaint, you will receive an email containing a unique complaint reference number. This number allows you to track the progress of your complaint in real-time.
To track your complaint:
- Visit the Official Tracking Page: Go to the ICP tracking page.
- Enter Your Reference Number: Input the email reference number provided.
- View Updates: Access the current status and any updates related to your complaint.
Processing Time
Once your complaint is submitted, the ICP aims to provide an update on the status of your complaint within five business days. You will receive this update via email.
Contacting the ICP
Although there isn’t a direct phone number specifically for the Customer Voice Gateway, you can reach the Federal Authority for Identity, Citizenship, Customs & Port Security through their general call center at 6005222223. Additionally, you can contact them via their website, email, or by visiting one of their Customer Happiness Centers for further assistance.
Conclusion
The Customer Voice Gateway is an essential tool for anyone needing to interact with the ICP, providing a streamlined, accessible way to manage complaints and inquiries. Whether you’re a resident, citizen, or visitor, this platform ensures that your concerns are handled efficiently, with clear communication and support throughout the process.
